Terms and conditions

Item Descriptions

Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please email if you have any queries regarding an item, as we are only too happy to help.

You are invited to view any of our items which are on display in our newly opened showroom, open Mon – Fri 09:00 – 17:30 & Sat 10:00 – 16:00.

Payment Methods

We now accept all major Credit/Debit Cards, Cash in GBP, Euros & USD, BACS & Paypal. We no longer accept cheques as a method of payment.

Payments can be taken in person or over the phone (Office – 01543 375872 Mon–Fri 09:00 – 17.30 & Sat 10:00 – 17:00)

When using a promotional or discount voucher towards purchasing an item(s), we accept the following methods of payment: Credit/Debit Cards or Cash in GBP.

Please note that only one promotional or discount voucher can be used at time of purchase. Promotional or discount vouchers cannot be redeemed against any items in our special offer promotion.

Deposit

A 50% deposit is required to reserve items. Please note all deposits are non-refundable. Any balance due must be paid in full prior to delivery. Bespoke items must be paid for in full at time of order.

Before You Order

Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you’re ordering to check that it will fit where you want it. Check access too, as our delivery teams need to be able to bring it into your home or property. If your furniture doesn’t fit, it’s classed as a cancelled order and unfortunately you’ll incur costs. If your item is a bespoke piece we cannot accept returns. All measurements shown on the web site are given to us by each Manufacturer and may vary slightly from the actual measurement of the item once produced and received. When ordering a handmade table, please confirm each measurement to ensure that your table meets your specific requirements. On our website, we strive to provide an accurate representation of the finishes; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. To determine the exact colour of a finish, we suggest that you examine the actual product or see if a finish sample is available.

Returns Policy

If an item is delivered faulty or damaged, we will endeavour to replace it as soon as possible at no extra cost to the customer. Alternatively, the damaged or faulty item can be returned to us and a full refund will be given (cost of item plus delivery charge). If for any other reason the item is returned, the order will be refunded minus the delivery charge and the return cost to us. Items must be returned within 14 days of receipt for a full refund less delivery and return costs – providing the item is in the same condition as it was when sold. Returns and exchanges received outside of this time frame will not be accepted. Please note that credit notes are vaild for a maximum of six months from the date of issue.

Delivery

Quotes for delivery charges are based on normal delivery conditions. The delivery quote you receive is guaranteed to be within 10% of the quoted price not withstanding any special items. Special items must be agreed upon at the time the order is placed. The customer will be responsible for all delivery charges including those which exceed those quoted by Peppermill Antiques Ltd. If there are any parking restrictions at your location you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. The goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand.

Expected Time Of Delivery

The delivery times depends a great deal upon availability. If the items are in stock we average 1 to 2 weeks. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please Note: These are estimates, not guarantees. Allow a little longer for Scotland, Ireland, Cornwall and during the Christmas period.

Damaged Furniture

Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. PLEASE DENOTE ON DELIVERY SLIP EVEN IF YOU KEEP AN ITEM.

Unpaid Balances

Any balance more than thirty (30) days past due shall bear interest at the rate of ten percent (10%) per annum. In the event collection efforts are necessary, the customer shall be responsible for all expenses of collection including legal fees and costs.

Storage of Goods

We are happy to store you item(s) for up to 6 weeks providing they have been paid for in full, at no extra cost. If we need to store items for any longer than that we will charge storage at 5% (payable prior to delivery) of the cost of the item per month unless specifically arranged beforehand at the point of order. Any item stored for more than 30 days is exempt from our usual returns policy.

Title to Goods

Title to goods passes to you at the time of delivery.